PRIVACY
POLICY.
Sticky Metal Art ("we," "us," "our") is a sole trader business based in Reading, Berkshire, run by [Full legal name].
This policy explains what personal information we collect through stickymetalart.co.uk (the "Site"), why we collect it, and how it's handled.
What information do we collect?
When you contact us, place an order, or enquire about a commission, we may collect:
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Your name, email address, and phone number
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Your postal address (for delivery)
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Details of your enquiry or commission (e.g. what you'd like made, size, budget)
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Payment details, processed securely by our payment provider — we do not store your full card details ourselves
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Basic technical information (such as IP address and browsing behaviour) collected automatically via the Site
How do we collect it?
We collect personal information when you:
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Send us a message through our contact form
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Purchase a ready-made piece through our online shop
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Enquire about or agree to a commission, by email, phone, or messaging
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Sign up to any mailing list or newsletter, if offered
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Why do we collect it?
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To respond to enquiries and quote for commissions
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To process and fulfil orders, including delivery
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To keep records for accounting and tax purposes, as required by UK law
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To send updates about your order or commission, where relevant
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To send occasional marketing updates, only if you've opted in
How do we store, use, and share it?
Our Site is hosted on the Wix.com platform, and your data may be stored through Wix's data storage, databases, and applications, kept on secure servers. Any direct payment gateways we use adhere to PCI-DSS standards for secure handling of payment information.
We do not sell or rent your personal information.
We may share it with:
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Delivery/courier services, to get your order to you
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Our payment processor, to handle transactions securely
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HMRC or similar authorities, where required by law
How do we communicate with you?
We may contact you by email, phone, or text message to: confirm or update you on an order or commission, respond to an enquiry, resolve a query or dispute, or — only where you've opted in — send occasional marketing updates. You can opt out of marketing messages at any time by contacting us directly.
Cookies and tracking tools Our Site, hosted on Wix, may use cookies for basic functionality and analytics.
Third-party tools (such as Google Analytics, if added) may set their own cookies under their own separate privacy practices. You can control cookie preferences through your browser settings.
How can you withdraw your consent or update your information?
If you'd like to access, correct, or delete the personal information we hold about you, or withdraw consent to any marketing communications, contact us at [darren.jones1301@gmail.com] or [07920 514968].
Your rights under UK GDPR
You have the right to ask what personal information we hold about you, ask us to correct or delete it (where we're not legally required to keep it), and withdraw consent to marketing at any time.
Changes to this policy We may update this policy from time to time. Material changes will be reflected here, with the "last updated" date at the top showing the most recent version.
Questions
If you have any questions about this policy or how your data is handled, contact us at [darren.jones1301@gmail.com] or [07920 514968].